Legal
Privacy Policy
1. Who We Are and Scope
Last updated: 13 October 2026. 2SWAGG STUDIO is operated by 2SWAGG INTERNATIONAL PTY LTD (we, us or our). This Policy explains how we handle personal information in connection with https://2swagg.com, accounts, payments, classes, course enrolments and enquiries. We are committed to handling information responsibly and meeting the privacy laws that apply to our operations. This Policy does not assume that browsing our website supplies consent for every use of your information. Contact us at https://2swagg.com/contact-us with privacy questions.
2. Information We Collect
Depending on your interaction with us, information may include your name, email, telephone number, account and contact preferences; booking, attendance, pass, points and transaction records; payment status and references; enquiries and support correspondence; and technical information such as IP address, device/browser details and session information associated with use of the website. For Kids classes, we may collect the child's name, age or age group, relevant booking information, guardian and emergency contact details. With appropriate consent or another lawful basis, we may receive limited health or safety information needed for participation, and photographs or video where permitted. We do not request detailed medical histories or unnecessary identity documents as a routine booking requirement.
3. Collection and Your Choices
We generally collect information directly when you create or update an account, buy a pass, book a class, attend a class or contact us. A guardian may provide information for a child. Payment and technical information may also be received from the service providers involved in the transaction or website. Provide only information needed for the purpose. You may make a general enquiry without identifying yourself where practicable. To create and manage bookings, process payment or contact you about a cancellation or emergency, relevant identity and contact information is normally necessary. Without it, we may be unable to provide the requested service. Where consent is needed, we will explain the purpose and seek appropriate consent rather than relying on a blanket acceptance of the website.
4. How Information Is Used
We use relevant information to manage accounts, purchases, points and eligible passes; confirm and administer bookings, course attendance, cancellations and refunds; contact you about timetable or venue changes, missing payments or safety issues; answer enquiries and resolve disputes; protect the website against misuse; and meet applicable legal, accounting and record-keeping obligations. Telephone numbers are used for relevant contact, including class cancellations and emergencies. We do not treat a telephone number provided for these purposes as automatic permission for promotional calls or messages. Any marketing use must follow applicable law and the choices described below.
5. Payments and Stripe
Payments are processed through Stripe. Payment-card information entered in Stripe Checkout is handled by Stripe rather than being requested through the studio contact form. We receive information needed to manage the transaction, such as payment status, amount and transaction references; any limited payment-method details supplied to us are used for payment administration. Do not send full card numbers, security codes, account passwords or unnecessary financial information in messages to us. Stripe handles information under its own policy: https://stripe.com/au/privacy. Contact us about your studio order; contact Stripe where your question concerns an independent Stripe service.
6. Sharing and Disclosure
Information is shared only for a relevant, lawful purpose, such as with authorised studio staff and instructors who need booking, attendance or safety information; with providers supporting website hosting, technical maintenance, communications or payment processing; or with emergency services where reasonably necessary. Providers should only receive information needed for their role. Disclosure may also occur where required or authorised by law, to address fraud or a genuine legal claim, or as part of a lawful business transfer with appropriate safeguards. We do not sell personal information as a standalone product or give student contact lists to unrelated businesses for their own marketing without an appropriate lawful basis and any required consent.
7. Health and Safety Information
Share relevant injuries, restrictions or safety needs privately with studio staff, rather than posting them in public messages. We only seek information reasonably needed to assess participation or respond to a safety issue. Where consent is required for sensitive information, it must be obtained appropriately. Access to health or emergency information is limited to people who need it for that purpose. It is not used for promotional targeting. If you cannot or do not wish to provide relevant safety information, discuss an appropriate participation arrangement with us.
8. Children and Guardian Information
We offer Kids classes, including classes for the age groups shown in the timetable. We therefore may handle information about children; this Policy does not impose a blanket exclusion of children under 13. A parent or legal guardian should manage a young child's bookings, provide suitable guardian and emergency contacts, and give consent where the child cannot make an informed privacy decision. We seek only information needed to provide the class safely and administer the booking. A child's capacity to consent is considered appropriately, rather than assumed solely from a fixed age. Please contact us if child information has been supplied without appropriate authority or needs correction.
9. Photos, Video and Promotional Consent
A photograph or video may identify a student and is treated accordingly. Booking a class is not blanket consent to publish your image for marketing. Identifiable student images require an appropriate lawful basis and any necessary consent; optional public promotional use will be explained and permission requested separately. For children who cannot consent, appropriate guardian permission is required. You may decline optional promotional use without losing ordinary access to a class. Any separately disclosed filming arrangements for a performance or event will be explained before participation. Ask staff before filming others and respect anyone who does not wish to appear. Contact us to withdraw optional consent or request removal from studio-controlled future promotional use. We will consider the request promptly and explain any limits, such as material already printed, independently shared or lawfully required to be kept. We cannot guarantee removal of copies made by unrelated third parties.
10. Cookies and External Services
Cookies and similar session technologies support login and normal website functions. Technical records can also help operate and secure the service. You can manage cookies in your browser, although restricting them may prevent login or booking features from working. Stripe and linked or embedded third-party services may handle technical information or cookies under their own policies. Their independent practices should be reviewed before using them. We will provide any notices or consent choices required by applicable law for optional tracking; this Policy does not claim that every external service is free of tracking technologies.
11. Storage, Security and Retention
We seek to protect information with reasonable organisational and technical safeguards and restrict access to authorised people who need it for their work. No online system can guarantee complete security. Contact us promptly if you suspect unauthorised access; do not send your password with the report. We retain information only for as long as reasonably needed for the purpose, lawful business administration or an applicable legal obligation. Account closure does not necessarily erase transaction records that must be kept, relevant dispute records or records held independently by Stripe. Information no longer needed should be securely deleted or de-identified, subject to lawful requirements and backup handling. We will assess any reportable data breach and make notifications where the law requires them.
12. Overseas Handling
Some providers may process information outside Australia. Stripe's current privacy policy describes international transfers, including to the United States and India: https://stripe.com/au/privacy. Overseas laws and protections may differ from Australian law. This Policy does not assert that all website hosting, backups or support access is located in Australia. The studio is confirming the locations used by its website and support providers and will update this information with verified details. Contact us for the currently available information. Where applicable law requires safeguards for an overseas disclosure, we must take the required steps; merely using the website is not a blanket waiver of those protections.
13. Access, Correction and Privacy Complaints
Contact us to request access to your information, correction of inaccurate details, withdrawal of optional marketing or image consent, or consideration of an account-closure or deletion request. We may need reasonable information to verify your identity or a guardian's authority. Deletion is subject to lawful retention requirements and is not an unconditional right to erase every record. Email 2swaggstudio@gmail.com or use https://2swagg.com/contact-us and identify the request as a Privacy Request or Privacy Complaint. Explain the issue and the outcome sought, but do not include passwords, full card numbers or unnecessary medical details. We aim to respond to privacy complaints within 30 days, or explain if more time is reasonably needed. If unresolved, you may seek advice or complain to the Office of the Australian Information Commissioner where it has jurisdiction: https://www.oaic.gov.au/privacy/privacy-complaints. This does not restrict another complaint avenue available under law.
14. Marketing, Updates and Contact
Promotional messages are separate from essential booking, safety and transaction communications. Where promotional messages are sent, they must follow applicable consent requirements and provide a suitable way to opt out. Withdrawing marketing consent does not stop essential communications about your existing booking or account. We may update this Policy to reflect verified practices or legal changes, with the latest update date shown in the policy. Material changes will be notified where appropriate or required; a revised policy alone does not replace consent that the law requires. Privacy contact: 2SWAGG STUDIO at 2swaggstudio@gmail.com or via https://2swagg.com/contact-us. Operator: 2SWAGG INTERNATIONAL PTY LTD. Postal/studio contact address: 87 Chandos Street, St Leonards NSW 2065, Australia.
Google sign-in and contact details
If you choose Google sign-in, we use your Google account identifier, name and email to authenticate and connect your 2SWAGG account. We request basic sign-in details only, not access to your Gmail messages, contacts or Google phone numbers. You provide your contact phone separately for booking and class updates. Google handles its own sign-in process under its privacy policy. Optional marketing preferences remain separate.
Teaching applications
When you apply to teach, we collect your account name and email, contact phone, Instagram username, biography, dance video links, class preferences, referral source, proposed fee and optional PDF CV. Authorised Studio administrators use these details to assess your application and contact you. An application copy is sent to the Studio notification email; CV downloads require your account or Admin access and are not public. Applying does not publish an instructor profile or grant Instructor Portal access. Contact us to request correction or removal of application information, subject to applicable recordkeeping obligations.
Optional social account details
If you add your Instagram username or Rednote ID, we store it with your 2SWAGG account so authorised Studio staff can identify your social account. These details are not published to other students. You can change or remove them in My Page. This does not verify ownership or give us access to your social accounts, and we do not request social account passwords. Opening our profiles or joining Class Updates is optional and managed by the relevant platform. Sharing or tagging a post does not automatically issue Points.
For questions, access requests, or complaints about this Privacy Policy, contact us at our contact page.
Instructor accounts and agreements
Instructor applications and electronic agreements may record legal and business names, ABN, notice address, verified account email, agreement versions, consent, signing timestamps and proportionate technical security evidence. These records are used for Studio cooperation, access control, administration, legal evidence and compliance. Authorised administrators can review them; they are not published on instructor profiles or student class lists. Records are retained where reasonably necessary for these purposes and applicable legal obligations. Contact 2swaggstudio@gmail.com about access or correction.